General conditions

By entering your personal data on our website, you agree to the storage of this information in our secure database.

Muzus respects your privacy and handles your personal information with care. We do not share your data with third parties unless it is necessary for the project. In such cases, we will always explicitly request your permission. Relevant data can be deleted at any time upon request. Muzus will only contact you for news and participation in projects.

We strictly adhere to the General Data Protection Regulation (GDPR), which means we will never forward or resell your data to third parties. To listen attentively to your story and include your experiences and needs in our project, we record each interview for internal use within the project team. This team consists of Muzus employees, the client in question, and any involved stakeholders. For instance, we may relisten to a conversation for clarity. Upon project completion, these recordings are destroyed.

In our client deliverables, we may use audio snippets from interviews. A snippet is a short audio clip from an interview. When selecting snippets, we ensure the content is not traceable to you as an individual. These snippets are part of the final deliverables and are not removed. You always participate anonymously, so you will never be mentioned by name without your explicit permission.

During our projects, we may share sensitive information from our clients, such as details about new products or services. The information shared during the study is confidential and should not be disclosed outside the study. This includes not making your own audio, video, or photo recordings. Therefore, we kindly ask you to turn off your phone during interviews or workshops.

What personal data do we process?

We conduct our interviews and workshops on location, online or by phone. When informing you about our projects, your visit to our website and the research itself, we process personal data. It may include the following personal data:

your name
your year of birth
your address, phone number and e-mail address
your gender
photos and videos of your participation
your answers to questions: your experiences and needs

For matters requiring your express consent, we will ask you for it in advance (for example, in the case of processing data concerning your health) and only then process that data. You can withdraw that consent at any time.

Sometimes we need one or more of the above information. For example, your address in the case of a home interview or your e-mail address for an online interview. We will use your information only for the stated purpose.

For what purposes do we process your personal data?

Your personal data may be processed for the following purposes:

To approach you to participate in projects
To enable participation in projects
To present insights from context mapping research to ourclients
To send you fees for participation
To comply with the laws and regulations incumbent upon us and to handle disputes

Your personal data will not be used for purposes other than those listed above.

Compensation

Compensation after your participation in a study is usually awarded in the form of a gift certificate. The pre-arranged value is listed in the email confirming participation. Compensation includes any parking and/or travel expenses incurred, unless otherwise noted.